Executive Recruitment

About First Ark Group

First Ark Group is a unique social business model, aiming to provide world-class services...

Read More

Further Reading

You can find more documents and links here...

Read More

View Roles

View our current roles here...

Read More


Dear Applicant

Thank you for your interest in applying to be our new Executive Director – Customer Insight.

First Ark Group operates through a unique social business model, and our vision is to create success that changes people's lives. The Group employs over 430 people and comprises a range of individual businesses, which aim to provide life-changing opportunities for the people who live in our communities and beyond. Our core activities include social housing, facilities management, social enterprise and building homes for sale.

We are now at an important stage in our journey and in the midst of a significant change and improvement programme. The sectors we work in continue to change rapidly, as do the demands and expectations of our customers and stakeholders. We have evolved to meet these challenges, but it is clear that further change is needed if we are to continue to realise our enormous potential.

Our customers are, of course, at the heart of our business but we are keen to have even greater customer focus that delivers excellence in performance, quality and service.  As our new Executive Director – Customer Insight, your input into that change programme will be extensive and your exceptional leadership experience will be fully utilised to inspire and motivate our dedicated colleagues.

As a key member of the team, we are looking for someone who is so much more than a customer expert – we are looking for a strategic, commercially focused leader who will bring an abundance of energy, drive and challenge and be a core member of my Executive Team. This is an excellent opportunity to work right across an ambitious Group and make a significant difference to our customers, communities and our business.

We are incredibly proud of where we operate and how we operate and we’re proud of what we do for our customers.  But we want to do more.  If you are enthused by the opportunity to join us and share our vision, I look forward to hearing from you. This website will provide you with further insight into our Group, the opportunity itself and further details on the skills and experiences we are looking for.

Thank you for your interest in us and the role – I am keen to hear from you.

Léann Hearne
Group Chief Executive

Latest roles

View all roles